frequently asked questions

Last Updated on December 16, 2017

Yes, products appear exactly as they are seen in photos.
Yes, it can be returned if the damage occurred during shipment and No, if you're responsible for the damage.
Terminal delivery (GIGM, FEDEX, PMT, KOS) takes 1-5 days.
It can be sent to the selected address or the transport company terminal you chose.
Yes, you can cancel your order as long as it hasn't been shipped.
Yes, you can. Once your order is shipped, you'd receive an email with a tracking link with which you can track your package.